Frequently Asked Questions
Question: How long does it take to ship?
Answer: Shipping is always measured in “business or working days” Standard shipping is via FedEx Smartpost. FedEx Ground transports to your local post office and then the USPS usually delivers the package. In some cases, FedEx handles the package all the way to your door. Standard shipping is 5-7 business days from when it ships and in some cases it may be up to 10-business days but that is usually locations on the East and West Coast. Our business in located in Minneapolis, MN so the majority of our shipments are in the 5-7 business day range. RUSH Shipping is 1-3 business days from when it ships via USPS Priority Mail, including Alaska & Hawaii.
Question: What is the difference between Extender Tension Cords and Long Tension Cords?
Answer: These take the place of the extender tension cords. Some of the current 3X3 workout programs (videos) still instruct how to connect the extender tension cords. Long tension cords should be connected from one end of the ring to the end of the other ring. See the GETTING STARTED VIDEO “click here” for further instructions about how to use your cords.
Question: I feel a little bit of sensitivity in my shins with a few of the exercises when using Generation 3 Rings. Is this normal?
Answer: You might feel a little sensitivity in your shins however, your shins will get used to it. Just like riding a bike, you may experience soreness/tenderness the first few times you ride your bike each season, you also may experience some tenderness in your shins the first few times you do the exercises that touch the shins. Your shins will adjust. If the tenderness persists, we advise you skip those exercises. There are hundreds of exercises, so skipping those that bother you will be the best.
Question: Do you have a Get Started or Intro Video?
Answer: You can “click” the title called Getting Started Video. GETTING STARTED VIDEO “click here”
Question: How can I play the workouts if I do not have a DVD player?
Answer: You can order 3X3FIT OnDemand or streaming with no need for DVDs or DVD player. Or, another option is to purchase a portable DVD player (range from $39+ at Walmart, Target or other retailers). Our customer base continues to ask for OnDemand vs. DVDs so we offer both opportunities.
Question: How do I know what program is best for me?
Answer: If you can navigate from the floor to a chair easily, then any of the programs will be appropriate for you. If, however, you have limitations due to knee injuries, limited strength and not able to navigate from the floor to the chair, the Beginner/Senior Package would be the best place to start.
Question: Which workout should I start with?
Answer: Provided you can navigate from the floor to a chair easily, you can get started with any of the workouts. Each workout is uniquely different.
Question: I opened my package and I only have two hooks. Am I supposed to have four?
Answer: No, you only need one hook at each end of the tension cords (connect one to each ring with one or both tension cords attached to one hook).
Question: Is there a simple technique to learning the arm circles with rings-only?
Answer: This is in the standard DVD Arms exercise video. Make sure you don’t miss it. The Total Body Sculpt video is the ONLY other place Kim does the arms circles. Here are some tips to help:
- There is a learning curve
- Begin with one arm until you master both
- Your arms may be tender the first few times, but will adapt.
- If it is too uncomfortable, skip this exercise
#4 is something to consider.
Question: Can I order by phone?
Answer: Yes. Please call 612-322-4283.
Question: Can I purchase the other workouts later if I don’t order with my package right away?
Answer: Yes. All workouts are available for purchase on individual DVDS or with our streaming or OnDemand memberships. Go to www.3X3FITOnDemand.com for information about streaming the workouts.
Question: Can I purchase a 2nd set of rings without any DVDs?
Answer: Yes, however, the companion rings are offered on the website but we won’t ship them if you don’t already have DVDs or online access.
Question: Do you have any stores that carry the 3X3FIT program?
Answer: Not at this time.
Question: I am a fitness instructor (or gym owner) and would like to purchase the rings for my class members. Is there a discount?
Answer: We do have Club Kits available. There is special pricing for studio/gym members with a minimum purchase order. Please visit www.3X3GroupFitness.com for more information and pricing.
Question: Some of the instructors in the footage appear to be using 2 sets of cords. How do I get a 2nd set of cords and what is the reason for them?
Answer: Yes, you may purchase a second set of tension cords known as extender cords. They are $10 and are available on all of our websites. The 2nd set of cords are used to lengthen your current cord length-wise and will amplify your stretches as well as allow you to perform a large variety of exercises you could not do without the extender cords. See IMPORTANT TIPS “Let’s get started” to learn more about how the additional extender cords are used.
Question: What is your return policy?
Answer: The RETURN POLICY is that you can return equipment within 14-days after receiving (excludes beauty products). If there is a warranty claim, we will replace the defective product. OnDemand Memberships are non-refundable unless purchased directly with equipment. In this case, you will have 14 days to make the return after receiving your purchase and will receive a full refund for the equipment and OnDemand membership.
Question: What happens if a ring breaks?
Answer: Please email CustomerCare@3X3FIT.com and a replacement ring will be shipped to you promptly.
Question: Does your product contain LATEX?
Answer: No. Everything in the 3X3FIT products are latex free.
Question: What materials are used in the construction of your RINGS?
Answer: The internal structure of the RINGS are made from steel. The outer material is made of a sponge foam material, commonly referred to as closed cell foam. Together they form a great combination of strength, durability and comfort.